Refund policy

RETURN & REFUND POLICY

Because NURI press-on nail sets are handmade and made to order, all sales are final except for damaged or incorrect items.

SIZING

Please review our Sizing Guide carefully before placing your order.

NURI is not responsible for incorrect sizing selected or submitted by the customer. Orders cannot be returned, exchanged, or refunded because of sizing mistakes.

If you are unsure about your size, we recommend selecting Custom Sizing and carefully measuring each natural nail before ordering.

CUSTOM ORDERS

Custom orders are final sale.

Production begins only after the customer approves the quote and completes payment. Once production has started, custom orders cannot be changed, cancelled, returned, or exchanged.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:
• Your order number
• Clear photos of the item
• A short description of the issue

After review, eligible damaged or incorrect items will be replaced at no additional charge.

If a replacement cannot reasonably be provided, we may issue a refund for the affected item.

CANCELLATIONS

Ready-to-order purchases may be cancelled only if production has not started.

Because our sets are made to order, cancellation requests cannot be guaranteed once an order has entered production.

HANDMADE VARIATIONS

Each NURI set is handmade. Small differences in color, linework, charm placement, texture, or finish may occur and are part of the handmade process.

Minor handmade variations are not considered defects.